At Genetix Print ( A Unit Of Ada Fashion) , we are committed to delivering high-quality customized printing services to our valued customers. We understand that there may be instances where you might require a refund. Please read our refund policy carefully to understand the conditions under which refunds will be processed.
1. Eligibility for Refunds
1.1. Defective Products: If the product you received is defective or has manufacturing errors, you are eligible for a full refund or replacement. Please notify us within 7 days of receiving the product and provide photographic evidence of the defect.
1.2. Incorrect Order: If you receive an order that does not match the specifications provided at the time of order placement (e.g., wrong size, color, or design), you are eligible for a refund or replacement. Please contact us within 7 days of receiving the product and provide evidence of the discrepancy.
1.3. Non-Customized Products: For non-customized products, we offer a 30-day return policy. The product must be unused and in its original condition. Please contact us for return instructions.
2. Non-Eligibility for Refunds
2.1. Customized Products: Since customized products are uniquely made according to your specifications, they are not eligible for refunds or returns unless they are defective or incorrect as described in section 1.1 and 1.2.
2.2. Customer Errors: We do not offer refunds for errors in the submitted design, such as typos, incorrect image quality, or wrong dimensions. Please review your design thoroughly before submission.
2.3. Minor Variations: Slight color variations and minor differences in product appearance are not considered defects. These variations are common in the printing process and do not qualify for a refund.
3. Refund Process
3.1. Initiating a Refund: To initiate a refund, please contact our customer service team at [customer service email] within the specified timeframes. Provide your order number, a detailed description of the issue, and any supporting evidence.
3.2. Review and Approval: Once we receive your request, our team will review it and notify you of the approval or rejection of your refund. If approved, we will process the refund or send a replacement product.
3.3. Refund Method: Refunds will be processed using the original payment method. Please allow 5-10 business days for the refund to reflect in your account.
4. Shipping
4.1. Return Shipping: For defective or incorrect products, Genetix Print will cover the return shipping costs. For non-customized product returns, the customer is responsible for return shipping costs.
4.2. Handling Returns: Please ensure that products are securely packaged to avoid damage during transit. Genetix Print is not responsible for damages incurred during the return shipment.
5. Contact Us
If you have any questions or need assistance with your order, please contact our customer service team at:
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Email: [print@genetixprint.com]
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Phone: [+91 7781941555]
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Address: [Malviya Nagar, South Delhi, Delhi-110017]
We value your business and aim to provide you with the best customer service experience. Thank you for choosing Genetix Print (A Unit Of Ada Fashion) for your customized printing needs.
This refund policy is subject to change without prior notice. Please review this policy periodically for any updates.